We recommend using Nokia brand memory cards. Other supported memory card types vary by device model. Please check with your user guide for more information.

Your SIM card does not impact your N-Gage games.

That depends on the type of purchase you made, and if the purchase process was completed. If you are unsure of the status- you need to contact the retailer (if it was from the N-Gage Showroom Nokia Customer Care).

If you downloaded the game using your PC, you can save the game file on your computer. You can also make a back up on a memory card using your Nokia device. Use Nokia PC Suite to backup the device memory and use either Mass storage or Media player to transfer your content. There are two memory locations in the device, the internal memory and hard disk drive or memory card. Only games, game saves, achievements and N-Gage Points (NGP’s) will be saved.
 

Please check with your service provider for data transfer fees.

These two errors are generic connectivity errors and could have many causes such as loss of connectivity to the internet, internet connection timing out due to heavy load, internet connection interrupted due to a laptop entering sleep / hibernate mode. Basic troubleshooting steps would include checking that the internet connection is still working correctly via a browser or ping command, checking that the Nokia Music site is still available and checking that there are no third party security programs blocking access to the Nokia Music Store. The majority of issues can be solved by simply trying to download the desired track at a later time.

The N-Gage Showroom (on your Nokia device and on N-Gage.com) is a Nokia authorized dealer.

We recommend that you save a copy of your Activation Code in case you delete your game, or update the device software. You did receive a copy of your AC in your confirmation email receipt.

Occasionally there will be updates for the N-Gage Application. You will be notified of those update notifications when you access the N-Gage Showroom.

You can download any trial game by simply clicking on the N-Gage game from the N-Gage Showroom and following the directions. If you want to download the “full” version of the N-Gage game, you need to purchase the game (following the steps on the N-Gage Showroom).
 

You can download and install N-Gage game trials to multiple N-Gage compatible devices. For games that you have purchased, your Activation Code will only work on the device where it was first activated. If you need assistance activating your games, please contact Nokia Customer Care.

Please see the Terms and Conditions.

The trial period varies depending on the trial you purchased. If your trial period expires, you will be given the option to purchase the game again.

To download an N-Gage game via PC you will need the following:
 • Any PC that is capable of running Windows XP and has USB connection
 • Windows XP (SP1 or SP2) or Windows Vista (We are no longer supporting Win 2000 due SA pc game installer)
 • (High-speed) Internet connection
 • Fully charged, N-Gage compatible Nokia device
 • Compatible Nokia USB connection cable
 • Optionally:
  o Nokia PC Suite 6.84 or later PC software installed to PC
 

You can activate a purchased game indefinitely on the same N-Gage compatible device (in the event that you remove or delete the game).

All N-Gage games are available for free downloads for trial. You can download and install the game on your N-Gage compatible device and start playing straight away. After the trial period has ended you will be prompted to buy a license to the game from the game menu directly. During the in-game purchase process you can select the license you want and also what payment method you want to use. You can use your credit card for purchasing or in some countries users can also be charge it to their phone bill. If you wish to make the purchase on www.n-gage.com you can only use international credit cards.

The receipt for your N-Gage game purchase was sent you via email. Please feel free to print a copy of your email for your records.

If you purchased the game from the N-Gage Website, you will receive a purchase confirmation page that includes the Transaction Identification Number and Activation Code. If you did not receive this confirmation page, your transaction may not have been successful. If you purchased the game through your N-Gage compatible device, you will have two options; credit card or operator billing. Each of these options will include a confirmation after successful purchase.

Yes, you can purchase N-Gage games through your service provider. Please visit the N-Gage Showroom for more information.

That depends on the type of update…it’s always a good idea to back up all of your information on a memory card (or through PC Suite).

You can either move information (or files) to your memory card, or PC Suite, or simply delete large files, pictures, music.

No, you can use the PC Installer as well. However, if you install the Nokia PC Suite it is easier to install the game.

Yes, payments are made over a secure connection.

Once you have downloaded your N-Gage game, you will be asked to plug your device (using your USB cable) into your computer and follow the directions provided.

We have created a detailed guide of recommended steps on how to back up and restore your device data from memory. We strongly recommend you do this before updating your device firmware. Click here to view the recommended steps.

The only cost you might incur would be through your service provider. Please check with your service provider for information on your service plan and data transfer fees.

Your Nokia N81 is compatible with the N-Gage™ gaming experience. With N-Gage, you can download and play high-quality multiplayer games.

Your device includes either one of the following applications:

• Discover N-Gage application - With this preview application you can get information about the upcoming N-Gage gameplay experience, try out game demos, and download and install the full N-Gage application when it becomes available
•  

• N-Gage application - The full featured application gives you access to the complete N-Gage experience replacing the Discover N-Gage application in the menu. You can find new games, try and buy games, find other players, and access scores, events, chat, and more. Some features may not be available at the time of software installation on your device, check www.n-gage.com for software updates.

See the Get N-Gage section of this website for more information on these devices, including pictures and features that support gaming.
Please note that Nokia will continue to announce N-Gage compatibility with a wide range of S60 Nokia devices on an ongoing basis. N-Gage compatibility is not limited to Nokia Nseries devices. Sign up for the N-Gage newsletter to keep up with the latest N-Gage device announcements.

Please click here to view a list of N-Gage compatible devices.

Currently, N-Gage Activation Codes only work on the device where they were first activated. If you need assistance activating your games, please contact Nokia Customer Care.

Nokia will continue to announce N-Gage compatibility with a wide range of S60 Nokia devices on an ongoing basis. N-Gage compatibility is not limited to Nokia Nseries devices. Sign up for the N-Gage newsletter to keep up with the latest N-Gage device announcements.

Using your PC, you can open multiple windows and download as many games as you want, however we recommend downloading one at a time. Using your N-Gage application, you can not download another N-Gage game while one download is pending.
 

No.

Not on your PC, but you will need the N-Gage application on your device in order to install the game you downloaded.

Currently, N-Gage Activation Codes only work on the device where they were first activated. If you need assistance activating your games, please contact Nokia Customer Care.

There may be a connectivity issue. A connection to the mobile Internet, such as GPRS, 3G or WLAN, is required to activate your game. You will not be able to activate your game unless you have one of these services activated on your device.

Then your back-up files are likely lost. We recommend replacing the card and back up the game data again.

We recommend that you only install N-Gage games to the Nokia device selected during the purchase process. Ordering a game for a different device model is not supported, and will be detected by the installer.

To insure that DRM Activation Codes protected content will work after the software update in the device either by NSU or the Care point, follow this recommendation. Use Nokia PC Suite to backup the device memory and use either Mass storage or Media player to transfer your content. There are two memory locations in the device, the internal memory and hard disk drive or memory card. The device software update will not affect the hard disk drive/memory card content, but any applications that were installed on the device before updating device software will need to be uninstalled then reinstalled to function properly. You may also have to refresh the music library after starting the device. For step-by-step instructions, please see the question How do I update my Nokia device software? in the Updating section of this FAQ.

Note: WMDRM protected content cannot be backed up and restored with this method, it will have to be resynchronized with the PC to work again. Depending on the content subscription, additional rights may have to be retrieved from the content provider.

You can activate a purchased game indefinitely on the same N-Gage compatible device (in the event that you update your software or delete the game).

Please see the Terms and Conditions.

Enter *#06# on your Nokia device keypad. The IMEI is also located on the back of the phone and is viewable when the back cover and battery are removed.

That depends on your service plan, as well as other factors. If you download the games using your PC, you can avoid data transfer fees that may be incurred using your device.

This will vary from country to country. To begin with, we will offer this in most of the European countries as well as Singapore and Australia. More countries will follow later. Please notice that charging on the phone bill is only possible from purchases made from your device, not from www.n-gage.com.

The N-Gage application is the heart of the N-Gage experience. Once installed, you'll be able to download, try, and buy our exceptional games, share the fun with friends, and stay in touch with your gaming life, all from one place on your device. The free N-Gage application is available for download from the N-Gage.com mobile or PC website. Future N-Gage compatible devices will have the N-Gage application pre-installed and ready to play straight out of the box.

Please see the Terms and Conditions.

No.

You can use GPRS connection/3G Connection as well as WLAN in most cases. Please check with your service provider for information on data transfer fees related to your service plan.

Nseries device software can be updated via PC. Follow these steps:

i. Check if you have the latest version of Nokia PC Suite (6.81 or later).
ii. Backup your device memory to your PC using PC Suite (to preserve your OMADRM activation keys, etc.)
iii. Copy your files (music, videos, documents, images etc) from the Nokia hard drive or memory card (if available) to your PC (use of USB mass storage recommended).
iv. Copy the original SISX, Java, etc. installation files for your applications, themes, etc. from your Nokia hard drive or memory card to your PC. (Do not simply copy over the installed directories/files.)
v. For other Nseries devices: Format memory card drive by selecting Tools > Memory > Options > Format mem.card > Format memory Card? Data will... > Yes (instructions also in user guide).
vi. Proceed with device software update.
vii. After the device has completely started up again, reset your device memory by selecting Menu > Tools > Settings > Phone > General > Orig. Phone Settings and enter 12345.
viii. Restore your device memory from your PC using PC Suite by selecting Backup from the PC Suite menu and then selecting Restore.
ix. Copy back your hard drive or memory card contents from your memory card or PC to your clean hard drive or memory card.
x. Re-install your applications/themes

Nseries device software can be updated via PC. Follow these steps:

i. Check if you have the latest version of Nokia PC Suite (6.81 or later).
ii. Backup your device memory to your PC using PC Suite (to preserve your OMADRM activation keys, etc.)
iii. Copy your files (music, videos, documents, images etc) from the Nokia hard drive or memory card (if available) to your PC (use of USB mass storage recommended).
iv. Copy the original SISX, Java, etc. installation files for your applications, themes, etc. from your Nokia hard drive or memory card to your PC. (Do not simply copy over the installed directories/files.)
v. For other Nseries devices: Format memory card drive by selecting Tools > Memory > Options > Format mem.card > Format memory Card? Data will... > Yes (instructions also in user guide).
vi. Proceed with device software update.
vii. After the device has completely started up again, reset your device memory by selecting Menu > Tools > Settings > Phone > General > Orig. Phone Settings and enter 12345.
viii. Restore your device memory from your PC using PC Suite by selecting Backup from the PC Suite menu and then selecting Restore.
ix. Copy back your hard drive or memory card contents from your memory card or PC to your clean hard drive or memory card.
x. Re-install your applications/themes

A data connection is needed to retrieve a game license. If your service plan does not have data support, you will not be able to activate your game.

Games, game saves, achievements and N-Gage Points (NGP’s).

Please refer to the terms and conditions for information on your countries regulations. Click here for list of terms and conditions.

Depends on the type of purchase you made. If you purchased with a credit card, you were required to enter an email address for your receipt. Make sure to provide a correct email address while purchasing and registering. Please contact Nokia Customer Care if you need further assistance.

Once the submit button has been clicked and the order is complete it cannot be cancelled.

Due to the complexity of the N-Gage platform, only N-Gage compatible devices can purchase and play N-Gage games. Note, some games will only work on certain N-Gage compatible devices. Please be sure to check the compatibility references during the purchase process.

The system will attempt to re-connect several times during the over the air download. If your connection drops completely and doesn’t restart the download, contact Nokia Customer Care.

Yes, the latest application can be downloaded here.

No, you can only purchase an N-Gage game from a country where your credit card has been issued.

As many as you want until the memory card is out of available space.

If you are connecting through General Packet Radio Service (GPRS) connection, your on-air time is charged by your service provider, according to your service plan. Please refer to your service plan to inquire about any other charges you might incur.

Depending on the type of repair that your Nokia device requires, your games may or may not be impacted. If your Nokia device is returned and your games are not available, you may be able to simply re-install the saved game file and begin playing. If you are unable to play the game after re-installing it, please contact Nokia Customer Care.

With Nokia PC Suite you can backup all your game files at once.

Yes, download and install the trial version to avoid repeating the purchase process. Note: You may be required to enter your Activation Code to continue.

Please see Terms and Conditions.

Enter *#0000# on your Nokia device keypad.

Make sure you are in location that provides adequate reception. If you don’t receive the SMS after a few minutes, please contact Nokia Customer Care.

The system will attempt to re-connect several times during the OTA (over the air) download. If your connection drops completely and doesn’t restart the download, contact Nokia Customer Care.

The installation is cancelled and you must restart the N-Gage in your mobile device again to complete the installation.

We recommend that you back up all of your information (not just N-Gage games) on a memory card, or using PC Suite.

Yes you can. However, this will be limited for certain countries only. If this option is available for you, the option will appear during the purchase process in your device.

Please contact Nokia Customer Care.

No. Your credit card number should be entered in as a continuous line of numbers.

Yes, your credit card information is secure.

If the trial game has been deleted and reinstalled, a new trial is possible.

If you do not save your billing information during the purchase process, you will have to enter your billing information for every game purchase.

Once the purchase process is completed, your account will be charged.

As long as the game has not been activated on a Nokia device, you can send the download URL (provided during web purchase) to your friend for downloading and installing to their device.

The trial begins at the time the game has been activated.

We recommend that you create an N-Gage Player Name during the purchase process to make it easier to purchase games in the future, but you do not need an account to purchase N-Gage games.

Yes, we are committed to provide secure payments of highest standards.

Due to evolution in the underlying technology, our original first generation N-Gage games will not be compatible with next generation N-Gage compatible devices. Similarly, the next generation N-Gage experience will not be compatible with the original N-Gage game deck or N-Gage QD devices. However we are bringing a wide range of content to the next generation mobile gaming platform, including select N-Gage franchises.

International credit cards like VISA, American Express, Diners Club, Master Card, JCB, Carte Bleu, Carte Bancaire, Solo and Switch.

If you choose to save your credit card information during a game purchase, your billing information will be saved for your convenience. You will be asked during every purchase if you want to use the credit card from the previous purchase, or use a different card.

You need to have a General Packet Radio Service (GPRS) connection to validate the game license. This is a security measure intended to protect your data.

There are no gift certificates at this time, please check the N-gage Showroom for more information.

Some N-Gage games, for various reasons, may have limitations in which countries they can be distributed and made available.

You can register for more than one N-Gage Player Name. We recommend that you use one account to take advantage of the N-Gage Points and N-Gage community features (and to keep life simple:)

Please check with your service provider for information on your service plan and data transfer fees.

While in the future some games may be specifically designed for a dedicated 3D graphics chip, all of our announced next generation N-Gage games should be fully playable on the full range of N-Gage ready Nokia devices. N-Gage compatible Nokia devices are chosen for their ability to support a high quality mobile gaming experience and therefore include many powerful features that support gaming.

We recommend that you create one N-Gage Player Name with one user name.

If there are applicable Value Added Taxes or any other sales taxes, they will be included in the sale price.

N-Gage games come in various sizes, and are noted in the Showroom. If you do not have enough space on your Nokia device or memory card, you will need to move or delete enough data to free up memory.

Please check with your service provider for information on your service plan and data transfer fees.

Original N-Gage mobile game deck and N-Gage QD games will only work on those devices.

No, other than charges from your service provider. Please refer to your service plan to inquire about any other charges you might incur.

Only N-Gage compatible Nokia devices will work with the N-Gage application. If your device is compatible, you will not need to purchase any upgrades, however you may need to update your firmware (free of charge).